At b. amal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns policy for UAE customers is designed to make the process as easy as possible.

Return Period

You have 30 days from the date of delivery to initiate a return.

Eligibility for Returns

To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- A valid proof of purchase (receipt or order confirmation) must be provided.

Return Process

To return an item:
1. Contact our customer service at hanaa@bamalofficial.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include the proof of purchase and any other required documentation.
4. Ship the item back to us at the address provided by customer service.

Refunds & Exchanges

- Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
- If you prefer an exchange for a different size or item, please specify this in your return request.

Non-Returnable Items

Certain items are non-returnable, including:
- Customized or bespoke items
- Sale or clearance items

Contact Us

If you have any questions or need assistance regarding your return, please reach out to our customer support team at hanaa@bamalofficial.com or through our contact page.

Thank you for shopping with B. Amal!

We appreciate your understanding and support.